Anniversary Gift Ideas By Year - Traditional and Modern

How to Return or Exchange on

How to Return or Exchange an Item on

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop:

Sellers aren’t required to accept a return or exchange unless stated in their shop policies. On the Help with order page, you can click or tap View shop return policy to check the shop policies. If the seller is willing to accept this return, be sure to settle on these details in a message before returning the item:

  • Where you should send it
  • The time frame in which they wish to receive it
  • Who will be responsible for the cost of return shipping, if not written in the shop's policies

What are shop policies?

Each seller on is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.

Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Shipping & returns, or by clicking Policies at the top of their shop homepage.

Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.

What should I do if the seller doesn’t accept returns?

If the seller doesn’t accept returns, you may be able to open a case through You can open a case if your order wasn’t as it was described.

Learn how to  Create a Case

How refunds work may issue a refund to the buyer from the seller's payment account to resolve a dispute if:

We determine that an item isn’t as described, the seller must refund the original shipping, return shipping, and the cost of the item.

Third-party payment processors may have different policies. Please review the policies of the payment processor you used.